1. Order Processing

• Processing Time:
  Most orders are processed within 1-3 business days after payment confirmation.
  • Customized items (e.g., engraved products) may require an additional 1-2 business days.
  • During peak seasons (e.g., holidays), processing times may extend up to 5 business days.
• Order Confirmation:
  You will receive a confirmation email with tracking details once your order is shipped.

2. Shipping Methods & Costs

All orders are shipped via DHL Express. Shipping options and costs are as follows:

• Expedited Shipping:
  • Orders placed after 3:00 PM CT will ship the following business day.
  • All expedited orders require a valid U.S. address.

3. Shipping Restrictions & Addresses

• Domestic Delivery:
  • Free standard shipping applies to orders in the 48 contiguous U.S. states.
  • Alaska, Hawaii, Puerto Rico, Guam, and U.S. territories are not eligible for free shipping.
• Special Addresses:
  • PO Box/APO/FPO addresses will be shipped via USPS.
  • Orders over $600 require a signature upon delivery.
• Address Changes:
  • Contact Customer Support within 24 hours of placing your order to update your address. Changes cannot be guaranteed once the order is shipped.

4. Delivery & Tracking

• Tracking Information:
  A tracking number will be sent via email once your order is shipped.
• Delivery Requirements:
  • Ensure your address includes correct abbreviations, apartment/suite numbers, and other details to avoid delays.
  • Biubiucare is not responsible for packages marked as delivered but later reported as undelivered or stolen.
• Delivery Timeline:
  • Total delivery time is 3-7 business days (processing + transit).
  • Holidays or carrier delays may extend timelines. We do not ship on weekends or holidays.

5. Responsibility & Claims

• Lost/Stolen Packages:
  Biubiucare is not liable for lost or stolen packages. We recommend using trackable shipping (DHL Express) for security.
• Damaged/Incorrect Orders:
  • Report issues within 5 business days of delivery.
  • Provide photos of the damage or error to initiate a claim.
• Long Delays:
  • If your order is delayed beyond 60 calendar days, contact us for a refund or reshipment.
  • We are not responsible for delays caused by incorrect addresses.

6. Taxes & Fees

• Sales Tax:
  All taxes are included in the product price. You will not be charged additional taxes.
• Customs Duties:
  International orders (if applicable) are the customer’s responsibility.

7. Policy Updates

Biubiucare reserves the right to update this policy at any time. Check this page regularly for changes.