Welcome to Biubiucare!

We are committed to ensuring your satisfaction with every purchase. This Return Policy outlines the procedures and requirements for returning or exchanging products. For any questions, please contact our Customer Support Team at [email protected] or +1 216-507-4902.

1. Return Eligibility and Process

1.1 Timeframe and Conditions

• Timeframe:
  All return requests must be initiated within 30 days of the delivery date. This period begins on the day you receive your order and is strictly enforced to ensure fairness and efficiency.
• Product Conditions:
  To qualify for a return, items must be unused, unopened, and in their original condition, including intact packaging, tags, and seals.
• Final Sale Items:
  Products marked as "Final Sale" (including promotional bundles, gift cards, or items discounted with a "Final Sale" disclaimer) cannot be returned or exchanged. These items are final due to limited stock or seasonal offers.

1.2 How to Initiate a Return

1. Contact Customer Support:
   Email [email protected] or call +1 216-507-4902 with your order number and a clear explanation of the issue. Our team will review your request and provide a return authorization number (RMA) within 24 hours.
2. Prepare the Item for Return:
   Repackage the item securely in its original packaging. Include a note with your order number, RMA, and reason for return. Failure to include these details may delay processing.
3. Ship the Item:
   Use a trackable shipping method (e.g., DHL Express) and retain the tracking number. Send the package to:
   Biubiucare Returns
   1278 Glenneyre St, Laguna Beach, CA 92651, USA
   Note: Unauthorized returns without an RMA may be rejected.

2. Refund Policy

2.1 Processing Timeline

• Once we receive and inspect your returned item, we will send an email confirming approval or rejection.
• Approved refunds will be processed to your original payment method within 14 business days.
• Gift Card Purchases:
  Refunds for gift cards will be issued as a digital gift card code, sent to your registered email address.

2.2 Exceptions and Limitations

• Shipping Costs:
  Customers are responsible for return shipping fees unless the return is due to a product defect or shipping error on our part.
• Defective or Damaged Items:
  If you receive a defective or damaged item, contact us immediately. Provide photos or a video of the issue. We will arrange a replacement or refund at no additional cost to you.

3. Exchange Process

3.1 Eligibility and Procedure

• Exchanges are available for non-Final Sale items within the 30-day return window.
• To exchange an item:
  1. Follow the return process above to send back the original item.
  2. Place a new order for the desired replacement item.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

• Items with broken seals, opened packaging, or signs of use (e.g., skincare products with removed seals).
• Products returned past the 30-day deadline.
• Final Sale items (e.g., gift cards, promotional bundles, or items sold at a discounted price with a "Final Sale" label).

5. Policy Abuse Prevention

• Multiple Returns:
  Biubiucare reserves the right to limit or deny returns for customers who repeatedly return items for reasons unrelated to product quality (e.g., changing preferences).
• Unauthorized Returns:
  Returns sent without prior authorization may be refused. If approved, you may be charged a restocking fee of up to 20% of the item’s value.

6. Contact Us

For questions about returns, exchanges, or policy details, contact:

• Email: [email protected]
• Phone: +1 216-507-4902 (Mon-Fri 9:00 AM - 6:00 PM PST)
• Address: 1278 Glenneyre St, Laguna Beach, CA 92651

7. Agreement and Updates

By making a purchase, you agree to comply with this policy. Biubiucare reserves the right to update this policy at any time. Check this page regularly for changes.